Legal & Compliance

TravelOne Technologies Inc. is a federally incorporated company under the Canada Business Corporations Act (CBCA). The company is registered and in good standing with Corporations Canada. Our registered office is in Toronto, Ontario, Canada.

TravelOne Global Travel Services LLC is registered as a Limited Liability Company in the Commonwealth of Virginia, United States. The company is registered and in good standing with the Virginia State Corporation Commission.

Both entities maintain separate books of account, comply with applicable corporate governance requirements, and file annual returns with their respective regulatory authorities.

TravelOne Global Travel Services LLC is a member of the American Society of Travel Advisors (ASTA), the world's largest association of travel professionals. Our ASTA membership certificate is publicly available on our About page.

TravelOne operates in compliance with applicable travel seller registration requirements in the states where such registration is required. Where required, we maintain seller of travel registrations and/or bonds.

TravelOne does not hold an IATA accreditation for direct airline ticket issuance. Airline bookings facilitated by TravelOne are processed through our accredited partner network.

Canada (PIPEDA): TravelOne Technologies Inc. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and has appointed a Privacy Officer responsible for PIPEDA compliance. Our Privacy & Data Asset Policy reflects PIPEDA requirements.

United States (VCDPA, CCPA): TravelOne Global Travel Services LLC complies with the Virginia Consumer Data Protection Act (VCDPA) and the California Consumer Privacy Act (CCPA) as applicable. Virginia residents and California residents have specific rights under these laws, detailed in our Privacy & Data Asset Policy.

European Union (GDPR): Both TravelOne entities comply with the General Data Protection Regulation (GDPR) with respect to personal data of individuals in the European Economic Area. Our legal basis for processing personal data is detailed in our Privacy & Data Asset Policy.

We have appointed a Data Protection Officer (DPO) for GDPR purposes. The DPO can be contacted at dpo@traveloneglobal.com.

TravelOne complies with applicable consumer protection laws in Canada and the United States, including laws governing unfair business practices, misleading advertising, and consumer contracts.

Our pricing is displayed clearly and inclusive of all applicable fees before you complete a purchase. We do not engage in drip pricing, hidden fees, or bait-and-switch practices.

Our refund and cancellation policies are clearly stated and comply with applicable consumer protection requirements. See our Refund & Cancellation Policy for details.

The TravelOne name, logo, "Traveler DNA" concept, the 30-marker framework, all platform content, and all associated intellectual property are owned by TravelOne Technologies Inc. and are protected by applicable copyright, trademark, and trade secret laws.

The term "Traveler DNA" as applied to psychographic travel profiling is a proprietary concept of TravelOne Technologies Inc. Unauthorised use of this term or concept in a commercial context may constitute trademark infringement.

Users are granted a limited, non-exclusive, non-transferable licence to access and use the TravelOne platform for personal, non-commercial purposes. Scraping, reverse engineering, or commercial use of our platform or data without written permission is prohibited.

TravelOne complies with applicable anti-money laundering laws and regulations in Canada and the United States. We maintain an AML compliance programme that includes customer due diligence, transaction monitoring, and suspicious activity reporting.

For high-value transactions or Enterprise contracts, we may request identity verification documents in compliance with Know Your Customer (KYC) requirements. This is a legal obligation, not a discretionary policy.

TravelOne does not accept cash payments. All transactions are processed through regulated payment channels.

Any dispute arising from your use of TravelOne's platform or services shall first be subject to good-faith negotiation between the parties. If not resolved within 30 days, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (for US users) or the ADR Institute of Canada (for Canadian users).

Class action waivers: To the extent permitted by applicable law, you agree to resolve disputes with TravelOne on an individual basis and not as part of a class action.

Governing law: For US users, disputes are governed by the laws of the Commonwealth of Virginia. For Canadian users, disputes are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

For regulatory or compliance inquiries, please contact: compliance@traveloneglobal.com.

For privacy-related inquiries or to exercise your data rights: privacy@traveloneglobal.com.

For GDPR-specific inquiries: dpo@traveloneglobal.com.

For legal notices and service of process: legal@traveloneglobal.com | TravelOne Technologies Inc., Toronto, Ontario, Canada.